Privacy policy

Who we are

Monarch Air LLC ("Monarch Air," "we") is a residential heating and air conditioning company serving Lee County, Russell County and nearby communities in Alabama. You can reach us at (334) 209-5085 or Info@callmonarchair.com.

What we collect

• What you give us. Your name, phone number, email, service address and details about your system or request when you fill out a form on this site, book online, call, text or email us. If you apply for a job, we also collect the information and resume you send.
• Site usage data. We use Google Analytics to understand how people use this site: pages visited, how you arrived (for example, a Google search or a link), device and browser type, approximate location (city level), and whether you tapped to call, text, book or submit a form. Google Analytics uses cookies and similar technologies to do this.
• Booking and payment. Online booking runs on Housecall Pro, and financing applications run through Wisetack. Those services collect what they need under their own privacy policies. We don't see or store your full card or bank details.

How we use it

• To schedule and complete your service, send estimates and invoices, and follow up on work we did.
• To answer your questions and requests.
• To improve this website and understand which pages and ads bring customers.
• To review job applications.
• To send service reminders and offers, such as seasonal tune-up reminders. You can opt out at any time.

Calls and texts

When you submit your phone number through this site or when booking, we may call or text you about your request, appointment or estimate. Message and data rates may apply. Reply STOP to any text from us to stop receiving them, or HELP for help. We don't sell your phone number to third parties for their marketing.

Who we share it with

We don't sell your personal information. We share it only with companies that help us run the business, such as Housecall Pro (scheduling and invoicing), Wisetack (financing), Netlify (website hosting and forms), Google (analytics and email), and our phone and answering services. We also share it when the law requires us to.

Your choices

• Cookies and analytics. You can block or delete cookies in your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
• Marketing. Reply STOP to texts, use the unsubscribe link in emails, or call us to be removed.
• Your information. Call or email us to ask what we have on file, correct it, or ask us to delete it. We keep records we're required to keep, such as invoices.

Children

This site is for homeowners and job applicants. It isn't directed to children under 13, and we don't knowingly collect their information.

Security

We use reputable service providers and reasonable safeguards to protect your information. No website or system is perfectly secure.

Changes

If we change this policy, we'll update the date at the top of this page.

Questions

Call (334) 209-5085 or email Info@callmonarchair.com.